Roll Off Dumpster Rental Terms And Conditions

Before renting a dumpster, it’s important to understand the details of the terms and conditions of the rental agreement. It will help avoid surprises later on, such as additional charges being added to your final bill due to overages. Payment is due in full, day of booking. Read the information below to become a more informed dumpster rental customer.


Container Delivery/Pickup 

Your delivery date will be indicated when you sign up for service. Make sure that the driving surface to and around the delivery/pickup location is strong enough to bear the weight of a dumpster and truck. Make sure the delivery/pickup area is free of obstructions, overhead wires or tree branches. Hometown Hauler will contact you should we be unable to safely place your container in the location indicated. During periods of inclement weather, or unfavorable conditions, your delivery/pickup time may be delayed. We cannot and do not guarantee delivery times and date.

Weight Allowances

You are typically given a maximum weight limit by Contractor (Hometown Hauler). Weight allowances can range from 1 ton to 5 tons or more. You must abide by the rules of loading the dumpster to a specified height limit and never exceeding the top rim of the container. This is referred to as the “weight/tonnage allowance,”and there are two main reasons rental companies have them:

  1. The trucks can only handle a certain amount of weight. Exceeding this limit could damage the truck and/or cause unsafe driving conditions.
  2. Landfill dump fees are charged by the ton, so to maintain a sustainable business, Contractor (Hometown Hauler) must set weight limits on each load.

What Happens When You Overfill The Dumpster?

If you fill the dumpster above the designated fill line, Customer will be charge an additional fee (typically between these can run from $75-$150.) If you go over your allowed tonnage, Customer will be charged an additional fee ($85/per ton over your allowed tonnage). Contractor (Hometown Hauler) has the right to remove some or all of the load. In many cases, you as the Customer are responsible for unloading the material/debris until the load complies with the rental Company’s policy. By law, we cannot haul the bin with waste, junk or debris exceeding the top of the container. Additionally, we need to tarp the load, and if we cannot secure the tarp down properly, we may need to remove some debris from the top. If you are not on site during the dumpster pickup, the driver may/will remove some debris from the dumpster to comply with local rules and regulations. We would leave the debris on site, and you would be responsible for disposal. Alternatively, the driver may not pick up the container at all and you would be assessed a trip charge on your final invoice responsible for disposal.


Rental Duration

The rental provider’s terms will spell out the standard rental duration. In most cases, a 7-day or 14 day rental period is the norm. You can often extend or shorten these terms upon request. There is a daily fee for extending the rental period. We may or may not have a driver available to pick it up the same day, so it’s best to plan ahead and schedule this.


Ending The Rental Early

To end the rental and have the container picked up early, simply call Contractor (Hometown Hauler) for an early pickup. You will not receive a discount for ending the rental agreement early. There’s no guarantee Contractor (Hometown Hauler) will be able to pick up the container that day or the next; it depends upon our availability to get a truck out to your site.

What Happens When The Driver Can’t Pick Up The Dumpster?

There are scenarios where the driver would not be able to pick up the loaded dumpster. Here are three common reasons:

  1. The container is overfilled and/or too heavy to pick up. Trucks have a maximum lifting and carrying capacity, and if your load exceeds that amount, the driver has no other option than to leave the container onsite.
  2. Hazardous materials or mixed wastes are dumped into the roll-off container. Chemicals and flammable wastes are not allowed. It’s unsafe for the driver to haul such debris. Mixing trash and debris into a clean-loaded dumpster – clean loads
  3. Something is blocking access to the dumpster. For example, a car is in the way. Be sure the truck driver has plenty of access to the dumpster during the scheduled pickup time.

These can become expensive mistakes on the part of the Customer. Even though the driver doesn’t haul away the dumpster, the Customer is usually charged a “trip fee” for driving out to the site. It covers the time and fuel involved in the pick-up. These fees vary, but you can expect to pay in the neighborhood of $75 to $250 each time the driver comes out to the location.

This MUST be paid before the dumpster is removed from the property. There is also an additional day charge for everyday after the original scheduled pickup day!

How To Avoid Trip Fees

Here are few tips to help avoid trip charges, or at least resolve the issue so the driver can ultimately haul the dumpster off the site:

  • Have the dumpster debris loaded below the top of the container. Most municipalities require this for safety purposes during transport of the container.
  • Don’t mix trash and other wastes in with clean-loaded containers. If trash did somehow get mixed in, remove it
  • Likewise, remove any hazardous wastes that may have gotten mixed into the load.
  • If the driver can’t lift the container due to weight, remove some of the debris to accommodate the weight limits of the truck.
  • Blocking the dumpster with other vehicles, locked gates, trailers, down power lines, etc.

Fees May Vary Based On Location

There are “distance fees” applicable in most cases. These fees cover the dumpster provider’s fuel costs and driving time. This fee should be included in your initial dumpster quote. If you live in close proximity to Hometown Hauler these fees will generally not apply.

What’s Included In A Quote?

Rental fees are not always all-inclusive. Quotes will typically include delivery, pickup and disposal for a certain period of time, usually 7 to 14 days. These charges may not apply in every case. Here are some other charges/fees that are not always included in the quoted price:

  • Taxes
  • Additional Days
  • Overages
  • Hazardous Materials
  • Trip Charges/Permits
  • Damages to Dumpster’s

Which Wastes Are Not Allowed?

Depending upon your local laws and regulations pertaining to waste haulers, most rental companies cannot legally haul hazardous chemicals, liquids, flammable/explosive wastes and other hazardous materials. Additional fees apply if any prohibited wastes are discovered during the emptying of the dumpster. Here’s a short list that is NOT ALLOWED.

  • Paint (dried paint may be accepted)
  • Car Fluids (e.g., Oil, Transmission Fluid, Antifreeze, etc.)
  • 55 gallon Drums
  • Asbestos Debris
  • Herbicides, Fertilizers And Pesticides
  • Batterie/Mercury Based Products
  • Appliances Containing Freon (e.g., Refrigerators)
  • Tires
  • Tv’s/Computers
  • Concrete, Brick, Stone, Dirt, Asphalt

When Is A Dumpster Permit Required?

A permit is typically required when the container is placed on the side of a city street or any other public right-of-way. If you plan to have the dumpster placed in your driveway or another privately-owned piece of your property, a permit is generally not required.It’s your responsibility to obtain the necessary permits. Contact your local city government, or visit its website, to get more information. Obtaining a permit generally requires filling out a short document and paying a nominal fee.

When A “Move Fee” Applies

In instances where you need the roll-off container moved to a different location on your property after it has already been placed at a previous time, a “Move Fee” (similar to a trip fee) may be added to your bill. This fee varies but it’s generally about the same cost as a trip charge. Expect to pay anywhere from $75 to $250 for a move fee. This additional cost will apply in cases where the dumpster needs to be moved due to improperly placing the container in the public right-of-way (e.g., side of a city street) without properly obtaining a permit from the City. Remember, it’s ultimately the Customer’s responsibility to meet all permitting requirements.

Damage To Property (e.g., Driveway, Curb, Sidewalks And Yard)

Contractor (Hometown Hauler) is not responsible for damage to property. As the Customer, it’s best to you inquire about this before you rent the dumpster and/or read the fine print on the rental agreement. If boards beneath the dumpster are needed to help prevent surface damage, the Customer must request and provide. Make sure that the driving surface to and around the delivery/pickup location is strong enough to bear the weight of a dumpster and truck.


Damage To Hometown Hauler Property (e.g., Dumpsters)

  1. Any Graffiti on the dumpster is subject to cost of damages
  2. Attempting to move the dumpster yourself is subject to cost of damages.
  3. Denting or damaging the dumpster in any way is subject to cost of damages.

No Refunds Or Credits For Rain or Snow

Rain and snow can saturate the debris, waste or junk in the dumpster, making it heavier than normal. This will increase the total weight of the load and could ultimately increase the cost of the rental. Hometown Hauler is not responsible for the additional weight resulting from rain or snow saturation. We have to pay extra dump fees at the landfill for the additional weight and thus, pass these costs onto the Customer. Cases where rain and snow would impact the cost of the dumpster rental includes:

  1. When the rental fee is based on the total weight of the load rather than a flat-rate fee.
  2. If the weight of the load exceeds the weight allowance and overage charges are added to the bill.

Prices And Payment Terms

Prices for equipment rentals are stated on the website, as modified from time to time within the sole discretion of Hometown Hauler; provided that applicable prices for each equipment rental transaction will be confirmed by Hometown Hauler at the time of Customer’s placement of an order for such equipment. During a rental term, the Customer acknowledges and agrees that such credit card authorization shall remain valid during applicable rental period. If at anytime your credit card is revoked and/or cancelled by Customer or any Third-Party, then Hometown Hauler, within it’s sole discretion, may immediately terminate the equipment rental and recover the equipment without notice or liability to Customer, and without prejudice to or waiver of any of Hometown Hauler’s remedies against Customer. Renting a roll-off container isn’t a difficult or confusing process, but be sure to follow the rental company’s terms of service to avoid any hiccups along the way. The tips and information above is a general outline of common rental terms.

    By signing below I agree to the following terms and conditions for the rental of described services.